HLT21020 Certificate II in Medical Services First Response

Course Objectives

This Qualification is suitable for those seeking to enhance their career through professional development and gaining more skills and knowledge to ensure a career path within their industry.

This Qualification is suitable to those who seek to advance their medical knowledge and skills.


This qualification reflects the role of first medical response workers or volunteers who provide initial care to patients. These people provide basic first aid and emergency responses in the pre-hospital/out of hospital environment.

Learning Outcomes

  • How to properly assess an emergency situation
  • CPR techniques on adults and infants
  • Using an Automated External Defibrillator (AED)
  • Managing medical conditions such as anaphylaxis, asthma and seizures
  • Managing medical emergencies such as snake/spider bites, poisons and choking
  • Infection control procedures
  • Effective communication techniques,
  • Report writing,
  • Teamwork,
  • Safe work practices,
  • Undertake operational activities in accordance with assignment instructions,
  • Respond to emergency situations,
  • Provide first aid in various contexts,
  • Monitor casualty conditions,
  • Provide transport of non-emergency patients under operational conditions, and
  • Maintain the health, safety and welfare of offenders.

Designed For

This Qualification reflects the role of people fulfilling roles as first responders who are required to provide initial care to casualties/patients. These officers provide basic first aid and emergency responses in the pre-hospital/out-of hospital environment. These people generally work in remote or isolated locations.


Must live in and have a Western Australian residential address.

Applicants must demonstrate good language, literacy and numeracy required at this level. A LLN assessment may be conducted at pre-enrolment to assess whether the applicant requires LLN support for this training.

Participants may choose to undertake an LLN assessment with one of our qualified assessors prior to committing to their enrolment in this qualification.

Basic to intermediate computer skills are also required for entry into this qualification.

100 points of identification.

USI Number Requirements:

All students doing nationally recognised training from January 1, 2018 need to have a Unique Student Identifier (USI). For more details and to create a USI go to the Government USI site here.

Course Structure

The course is presented via a combination of structured tutorials, workshops, case studies, video, practical assignments and workplace application. Individual and group work activities and assessment activities are conducted throughout the course.

All trainers and assessors are recognised industry experts, holding relevant experience and training qualifications. They include security industry specialists, former serving police officers, military personnel and emergency response and medical specialists.

Course Outline

9 units of competency must be completed (5 core and 4 electives)

CHCDIV001 Work with diverse people Core
HLTAID011 Provide first aid Core
HLTINF001 Comply with infection prevention and control policies and procedures Core
HLTWHS002 Participate in workplace health and safety Core
HLTWHS006 Manage personal stressors in the work environment Core
HLTAID013 Provide first aid in remote or isolated site Elective
HLTAID014 Provide advanced first aid Elective
HLTAID015 Provide advanced resuscitation and oxygen therapy Elective
PUAEME005 Provide pain management Elective

How Is The Course Delivered?

Delivery will be conducted over 10 eight hour days. The program may allow for some flexibility with time and include suggested work activities which can be conducted on-site, or in a simulated work situation if needed; this will be done in consultation with stakeholders prior to commencement

You will have access to our highly qualified industry experienced Trainer who can provide you with guidance to assist you with completion timeframes for each unit to suit your study goals! You also have access to the Trainer throughout your study period to answer any questions you may have or help you overcome any stumbling blocks you may encounter.


To achieve a nationally recognised qualification, participants are required to complete the pre-course assessment, practical assessment and written assessments. Assessment details will be provided with course materials.

Recognition of Prior Learning – RPL

Recognition of Prior Learning is available to persons who have prior experience in the construction industry, have held a construction card from issued previously or from another Australian State

Assessment is conducted via a detailed portfolio of evidence, workbook, questions and written scenarios to support your claim for RPL. Further information about the RPL process will be explained prior to enrolment with any of our training assessor. Where you and your Impact assessor can identify if there are any requirements for further training, you may choose to do this through the completion of individual units (at an additional fee).

Career Outcomes

This will be suited to the following job roles:

  • Emergency Response Team (ERT) member
  • Emergency Services Officer (ESO)
  • First Responder
  • Occupational Health and Safety / WHS Officer


Suggested pathways for further study after completion of this qualification include:

  • BSB30719 Certificate III in Work Health and Safety,
  • HLT31220 Certificate III in Basic Health Care, or
  • HLTSS00027 Occupational First Aid Skill Set

Course Fees

Fee for service – $1,500 ($100 non-refundable deposit on enrolment)

RPL – $500 ($100 non-refundable deposit on enrolment) excludes gap training

Gap training per UoC $90 each

This course is not supported by VET Funding. We are priced to ensure we can make it accessible for you whilst also ensuring your education is of the calibre you desire and deserve. Where these two factors meet… you get our inexpensive and invaluable price!

Cancellation Policy

We are unable to refund monies for students who do not turn up for classes or decide at a later date after booking that they do not want to attend. Changes to class times are allowed, but not within 48 hours of the class commencing.